Policies
2. Check-in is available from 2pm on the day of arrival. Check-out time is 10am on the day of departure. Early check-in and/or check-out is by arrangement only.
3. Any reservation cancelled or changed within 5days prior to the scheduled arrival day, or if guests fail to arrive, will incur full cancellation fees if we are unable to relet the unit
4. Changes in reservation term: Any change in reservation term will be treated as a new booking and additional charges may apply. Any extension to a booking is subject to availability of rooms. Earlier departure than the reserved date may not result in a refund unless the motel management approve and are able to relet the booked accommodation.
5. Credit Card guarantees: On line reservations require authorisation of a credit card deposit/withdrawal. In all other situations no charge will be made against the card details unless the client fails to arrive for the booked accommodation. Cancellations up to seven days before the booked date incur no fee. After this time a charge may be incurred.
6. Smoking: As this is a smoke free complex. Please smoke outside away from open windows, doors and other guests, especially children. In the event of someone having smoked in the room we will engage a specialist cleaning company. We reserve the right to charge such costs and any resulting loss of income, to the registered guest.
7. General: Visitors are permitted at the management≠s discretion. The registered guest is responsible for the behaviour of all persons/visitors whilst on the property. All deliberate or reckless acts that result in damage to our property and any costs associated with inappropriate behaviour resulting in loss of income to the motel, will be charged to the registered guest.
8. Overdue Accounts: All accounts are payable on departure. We reserve the right to charge overdue/recovery fees on all accounts not paid by due date.